I received the wrong item, what do I do now?
Apologies that you received the incorrect item in your order. If you could email info@kilkennygroup.com with an image of the item, you received.
Upon receiving this we will arrange for the correct item to be sent out to you.
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I have not received my order confirmation; can you help me with this?
If you have not received your Order Confirmation e-mail, please check your junk or spam folders - they are automated emails so they might end up in your junk or spam. If this is not in your spam or junk folder there may also be a slight typo in the ...
My order has arrived damaged, what do I do?
Please send on an image of the damaged item. These can be sent into info@kilkennygroup.com. Once we receive these we can go ahead and get this resolved by means or a replacement.
How do I sign up for VIP Rewards?
Please follow the link to sign up for our rewards program. https://www.kilkennyshop.com/customer/account/create/?vip_reward=1 ⦁ Enter your details & Sign Up at kilkennyshop.com or upgrade your account if you already have one. ⦁ Open your 'My Account' ...