I have been asked to pay a customs fee (UK), what can be done?

I have been asked to pay a customs fee (UK), what can be done?

Duty/Tax Information All merchandise may be subject to duty or other taxes on importation into your own country of residence. Kilkenny are not responsible for any importation charges or government fees that may be applied. A clearance fee may also be levied by your local post office on each such dutiable parcel. Some Post Offices show this as “Additional Postage” or “Postage Due.”

If you would like to discuss this further, please contact our Customer Service team on +353 214308392 or email us at info@kilkennygroup.com and we will help you amend your order,

    • Related Articles

    • How do I track my order?

      Once your order has been dispatched from our warehouse you will receive an email from our couriers either GLS/An Post (for Ireland deliveries) or An Post (for UK Mainland, USA , Canada and ROW) containing your tracking ID number. GLS send emails to ...